Central Access Center

2019 Client Engagement

Community Health Primary Care Offices offer a full range of services including preventative health care, women’s health care, well-child care, including immunizations, management of chronic or serious illness, minor office procedures. X-ray and laboratory services are  available at some of our locations.

Organizational Challenges

  • Extremely high volume of patient calls throughout the organization not being answered leading to patients departing
  • High no show rate
  • Lack of standard processes across the field leading to inefficient patient care.
  • Lack of access to primary care providers
  • Health systems must ensure patients and referring providers have seamless access to all services.
  • Centralizing patient intake delivers a common access experience & helps health systems optimize system resources.
  • Standardize communication to the providers to reduce unnecessary messaging
  • Decrease data that is entered during the visit, so the clinical staff can focus on the patient.

Results

  • Increased revenue by $3 million dollars for the organization.
  • Increased visits and openings on the schedules.
  • Increased panel size.
  • Referral turn around time decrease.
  • Enhanced ACO performance as a result of increased attention to chronic care management.
  • Improved clinical quality due to the implementation of pre-checking prior to patient visit.